How Does IntroLend™ Work?

Last Updated: August 24, 2025

Welcome to IntroLend™! We are excited to help you obtain a mortgage loan to buy your new home. We want to help you have a smooth and quick process, and this document explains how the IntroLend process works.

WHAT IS INTROLEND?

IntroLend Chapters are licensed mortgage brokers. Our role is to assist you with obtaining a mortgage from a lender. We connect you with our network of approved lenders and mortgage brokers to help you find competitive loan terms.

THE INTROLEND PROCESS

STEP 1: INITIAL APPLICATION

We will ask you questions about your finances, including:

  • Your income
  • Your assets
  • Your existing debts
  • Your employment history

We will also get your authorization to:

  • Pull a credit report
  • Verify your employment

STEP 2: DOCUMENT SUBMISSION

We will ask you to submit supporting documentation, which you can upload using the IntroLend™ secured personal link. Required documents typically include:

INCOME DOCUMENTATION

  • One month of recent, consecutive paystubs
  • Two years of W-2s and 1099s
  • Two years of personal tax returns with all schedules
  • Proof of additional fixed income, if applicable (for example, Social Security, child support, or disability)

FOR SELF-EMPLOYED APPLICANTS

  • Two years of business or partnership tax returns (for self-employed applicants or owners of at least 25% of a business)

ASSET DOCUMENTATION

  • Two months of recent bank statements for the account being used for down payment and funds to close

IDENTIFICATION

  • Copy of driver's license or other government-issued photo identification

STEP 3: APPLICATION SIGNING

We will ask you to review and sign:

  • 1003 Residential Loan Application
  • Authorization and Certification Form
  • Affiliated Business Arrangement Disclosure Statement (ABA)
  • Opt-In Disclosure

We will also provide you with required disclosures as mandated by federal and state law.

STEP 4: SUBMISSION TO LENDERS

After gathering your information, we will submit it through our IntroLend™ portal to our network of approved lenders and mortgage brokers ("Member Lenders and Brokers").

By submitting your information, you authorize us to share your information with our Member Lenders and Brokers in order to obtain bids on your behalf.

STEP 5: RECEIVING BIDS

Our Member Lenders and Brokers will review your information and submit bids with proposed loan terms. You will then have the opportunity to:

  • Review the loan terms from each bid
  • Compare offers from different lenders
  • Select a bid from one of the Member Lenders or Brokers

IMPORTANT INFORMATION ABOUT BIDS AND RATES

PRE-QUALIFICATION NOTICE

Any estimated rate we provide or any bid you receive is considered a pre-qualification and is NOT a commitment to lend or a guarantee of a specific interest rate.

Pre-qualification is based on a preliminary determination that you would qualify for a mortgage loan under current lending standards and guidelines provided by our Member Lenders and Brokers.

Any statement we provide regarding estimated interest rates or loan terms is non-binding.

BIDS ARE NOT FINAL

The bids you receive are not final loan terms and may change based on factors such as:

  • Market conditions
  • Your credit history
  • Review of your supporting documentation
  • The condition of the home you wish to purchase
  • Verification of the information you provided
  • Appraisal results

INTEREST RATE LOCK

Unless you have locked in an interest rate (which may incur a fee), interest rates are variable and only an estimate until closing.

STEP 6: SELECTING A LENDER

When you accept a bid from a Member Lender or Broker, you authorize us to securely transfer your application to that lender for review and processing.

STEP 7: WORKING WITH YOUR SELECTED LENDER

After you select a Member Lender or Broker, you will work directly with that Member Lender or Broker to: • Finalize your application • Provide any additional documentation requested

  • Complete the underwriting process
  • Close your loan

The process will include collecting and reviewing additional information, such as:

  • An appraisal of the property
  • A tri-merged credit profile (credit reports from all three bureaus)
  • Title search and insurance
  • Homeowner's insurance verification

The Member Lender or affiliated lender of the Member Broker will make the final underwriting decision to approve your loan.

STEP 8: FINAL APPROVAL AND CLOSING

Your final approval will include specific terms and interest rate. You will receive final loan documents to review and sign at closing.

OUR FEES

IntroLend™ will not charge you any fees for the mortgage broker services we provide you through the IntroLend™ program.

We will collect a fee from other parties involved in the transaction, which will be disclosed to you as required by law. These disclosures will include:

  • Loan Estimate (provided within 3 business days of application)
  • Closing Disclosure (provided at least 3 business days before closing)

YOUR RIGHTS

You have the right to:

  • Shop for and compare loan offers from multiple lenders
  • Receive required disclosures in a timely manner
  • Ask questions about any terms or fees you do not understand
  • Cancel your application at any time before closing

PRIVACY AND SECURITY

Your personal and financial information is protected by:

  • Secure, encrypted transmission of your documents
  • Strict privacy policies governing how we use and share your information
  • Compliance with federal privacy laws, including the Gramm-Leach-Bliley Act

For more information, please review our Privacy Policy at www.introlend.com/privacy.

CONTACT US

If you have questions about the IntroLend process:

Phone: (800) 707-2292

Email: support@introlend.com

Website: www.introlend.com/contact-us

Mail: IntroLend 400 North Harbor Drive Suite D Davidson, NC 28036

IMPORTANT DISCLOSURES

IntroLend is a mortgage broker and not a lender. We do not make loans or credit decisions. All loans are subject to credit approval by the lender.

Equal Housing Opportunity. We are committed to providing equal access to housing and credit regardless of race, color, religion, national origin, sex, familial status, or disability.